Zink Wheels (the “Site” or “we”) make every reasonable effort to ship your orders in a timely and safe manner. Items in stock are typically shipped within 2-3 business days of order placement. All of our orders are shipped via UPS and USPS, and all shipments should have a tracking number. Shipping and handling fees are calculated during order checkout, and are based on order size, shipping method and carrier, origin, and destination. If an item is out of stock, then the status will be displayed on the product page or we will notify you via email.
When the carrier picks up your order from our facility, the risk of loss is transferred to you. We will not be held responsible for damaged, lost, stolen, delayed, or marked 'Delivered' shipments after your order is picked up from our facility and is in possession of the shipping carrier.
If your order arrives with substantial damage to the outside packaging, you should officially notate the damage to the shipping carrier at the time of delivery and immediately take clear photos of the damage prior to opening the packaging, as you may need these photos to file a claim with the shipping carrier. Once signed as undamaged, any freight damage claim may be null and void, and you may not be able to file a damage claim with the shipping carrier. We recommend that you also submit any external damage photos to us within 48 hours of receiving your order for our records. If the package contents are also damaged, you will need to open and file a claim directly with the shipping carrier. Once the product leaves our facility, we are not liable for any damages during transit.
International Shipping: We ship world-wide, but we only charge for shipping and handling. International customers outside of the United States of America are responsible for all import fees, duties, VAT, GST, TAX, handling fees, and all other import costs in their respective country.
If you have any questions or concerns about this policy or your order shipment, please contact us via the contact form on our website (https://zinkwheels.com).